Ready to ship in 1-3 business days from United States (US)

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Shipping Policy

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Shipping Policy – Local and International
Thank you for choosing our jewelry company for your purchases. We strive to provide excellent customer service, including reliable and timely shipping. Please review our shipping policy to familiarize yourself with the details of our shipping methods, delivery times, and associated costs for both domestic and international orders.
1. Shipping Destinations: a. Domestic Shipping: We ship our products to all locations within the United States. b. International Shipping: We offer international shipping to most of the countries except few such as Russia and Columbia. Please note that customs duties, taxes, and fees may apply for international orders, and these charges are the responsibility of the customer.
2. Processing Time: a. Order Processing: Once your order is placed, it will typically be processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. b. Customized Items: For customized jewelry items, please allow additional processing time as specified on the product page. Customized items may require additional production and quality assurance time.
3. Shipping Methods and Estimated Delivery Times: a. Domestic Shipping:
• Standard Shipping: Our standard shipping method for domestic orders is typically via reputable carriers such as USPS, UPS, or FedEx. Estimated delivery time is 3-7 business days from the date of shipment, depending on the destination.
• Express Shipping: We offer expedited shipping options for domestic orders, which typically take 1-3 business days for delivery. The exact delivery time will depend on the carrier and your location.
b. International Shipping:
• Standard Shipping: International orders are shipped via reliable international carriers. Estimated delivery time is 7-14 business days, depending on the destination and customs processing.
• Express Shipping: We provide expedited shipping options for international orders, which typically take 3-7 business days for delivery. The exact delivery time will depend on the carrier and your location.
4. Shipping Costs: a. Domestic Shipping: We offer free standard shipping on all domestic orders above a certain purchase value. For orders below this threshold, a flat shipping fee will be applied, which will be displayed during the checkout process. b. International Shipping: Shipping costs for international orders will be calculated based on the destination country and the weight of the package. The shipping charges will be displayed during the checkout process. Please note that customs duties, taxes, and fees may apply, which are the responsibility of the customer.
5. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment on the carrier's website.
6. Order Modifications and Cancellations: If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications and cancellations may not be possible.
Please note that the above shipping policy is subject to change, and any updates or modifications will be clearly communicated on our website. If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team.
Last updated: May 29, 2023

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Refund Policy

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Returns and Refund Policy – Aviyanka by Exorti
Thank you for choosing Aviyanka by Exorti, a fine jewelry company for your purchase. We strive to ensure your complete satisfaction with our products. Please review our Returns and Refund Policy to familiarize yourself with the guidelines for returning items and requesting refunds.
1. Eligibility for Returns and Refunds: a. Non-Customized Items: We accept returns and provide refunds for non-customized jewelry items within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging, including any certificates or documentation provided. b. Customized Items: Due to the personalized nature of customized jewelry, we are unable to accept returns or provide refunds for customized items unless there is a manufacturing defect or an error on our part. Please review the customization details carefully before placing your order.
2. Returns Process: a. Initiation of Return: To initiate a return, please contact our customer support team within the specified timeframe and provide the following information: order number, item(s) being returned, reason for return, and any supporting documentation or images if applicable. b. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return. Please note that unauthorized returns may not be accepted. c. Return Shipment: You are responsible for safely packaging and shipping the item(s) back to us. We recommend using a trackable shipping method and purchasing shipping insurance to protect against loss or damage during transit. d. Return Condition: The item(s) must be returned in their original condition, with all packaging, certificates, and documentation intact. Any signs of wear, damage, alteration, or removal of tags may void the eligibility for return and refund.
3. Refund Process: a. Inspection and Processing: Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. If the item(s) pass the inspection, we will initiate the refund process. b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account, depending on your financial institution's policies. c. Non-Refundable Items: Certain items are non-refundable, including gift cards, promotional items, and any additional services or charges associated with the purchase (e.g., shipping fees, custom duties, taxes).
4. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, you can follow the returns process to return the original item and place a new order for the desired item.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will arrange for the return of the item and provide a replacement or refund, depending on availability and your preference.
Please note that the above Returns and Refund Policy is subject to change, and any updates or modifications will be clearly communicated on our website. If you have any further questions or need assistance with a return or refund, please don't hesitate to contact our customer support team.
Last updated: May 29, 2023